FAQ

General

How can I contact customer support?

Customer service can be reached via: [email protected]

How do I remove my email address from your mailing list?

At the bottom of each newsletter there is a button or link via where you can unsubscribe from our mailing list.

What are your payment methods?

We offer the following payment methods: Paypal, Credit Cards (Visa, Mastercard, American Express, and Discover) and Bank Transfers.

What is your multiple quantity discount policy?

We offer the following quantity discounts* on all orders:

  • Second project: 5%
  • Third project: 7,5%
  • Fourth project: 10%

*Only applicable when starting multiple projects at the same time.

Can I set a deadline?

You can always set a deadline for a project. However, when you are in a hurry and want your project to be finished within two weeks (for ghost production) or within a week (for mixing and mastering services), we offer a special priority service for an additional 15%.

Projects

Can I sell templates that include your music?

No. Please contact [email protected] to discuss potential licensing details.

Do our producers have a confidentiality obligation?

All of our producers have signed a Non Disclosure Agreement, which means that they are not allowed to share any confidential information concerning the company or its clients. This means that producers are not allowed to make public who the producer, client and copyright holder is. The confidentiality agreement can be send to you upon request for the purpose of knowing the details of the agreement.

How do I submit my files for a mixing, mastering or co-creation project?

When starting a new project in our portal, you are asked to upload all the necessary files.

If I modify your production, can I claim copyright to that?

No, the copyright remains with the producers, and, in the event that client has copyright, with the client. If you are a client who owns a percentage of a production modifying the production will not grant you full copyright. The distribution of rights remains unchanged.

Can I sell the production that I have bought?

You are the owner of the production and therefore have the right to sell it. The copyright however, remains with the original copyright holders. Additionally the rights to the master recording remain unchanged. Client is however allowed to share or sell his rights of the track to third parties. Client cannot sell the rights of other titleholders.

Can I sample someone else’s music?

Sampling is a form of borrowing from someone else’s music. If the music or any words/lyrics are still in copyright you may only use a sample or quote with the prior permission of the copyright owners. The copyright owners can decide on what basis they are prepared to consider licensing this use. You may well be required to pay a fee, to assign part of the copyright in your work to the copyright owners and to credit the original writers and copyright owners as a condition of any license. Equally the copyright owners are entitled to refuse permission in which case the sample must not be used.

DCC Studios not its producers are under any circumstances liable for using copyrighted material, as requested by the client. When client requests the use of a certain sample from someone else’s music, DCC Studios assumes all rights have been obtained and agreements have been made with the copyright holders. Additionally if such agreement requires any share of the copyright in the newly created composition, it should be mentioned for prior starting a project.

Rights & Publishing

What is publishing?

The person or company which owns or administers a copyright is usually called the music publisher. The publisher represents the interests of the songwriter and works to maximize the revenue of its catalogue of musical compositions. A song generates money for the writer(s) when it appears on an album, gets played on the radio, used in a TV show or movie, gets sold as sheet music, and even when it is used as a ring tone on a cell phone. When the song is part of an album or is sold as sheet music, the writer gets a mechanical royalty. When a song is used in a movie or TV show, a performance royalty is paid to the writer(s).

What does a publisher do?

The business of music publishing is concerned with developing, protecting and valuing music. The business is diverse and demands a variety of skills. Music publishers play a vital role in the development of new music and in taking care of the business side, allowing composers and songwriters to concentrate on their creative work. The role of a music publisher involves:

  • Registering the works of songwriters and composers with all appropriate collecting societies and agencies.
  • Producing and licensing the production of printed music
  • Promoting composers and songwriters and their music to performers, broadcasters, record companies and others who use music on a commercial basis, both nationally and internationally
  • Licensing the use of music, whether directly in the case of individual and special usages (eg synchronization deals) or via the collecting society network
  • Responding to new licensing opportunities that flow from technological developments
  • Monitoring and tracking the use of the music they own and ensuring that proper payment is made for all licensed uses
  • Making royalty payments to songwriters and composers in respect of the usage of their music
  • Taking appropriate action against anyone using music without the necessary license

 

Who publishes the project that I start with DCC Studios?

There can be a different publisher for each share of the track (the producer’s share and the client’s share), it is also possible that these publishers are the same. In the event that client does not have an exclusive publishing company, the client’s copyright share will be published by DCC Studios’ publisher or preferred publisher.

Who has copyright on the finished productions?

Unless agreed upon differently, copyright of the composition, embodied on the master recording, shall be divided equally between the producer and costumer. An exception to this are mixing & mastering projects, with such projects all copyright remains with the original owner.

What is the master recording?

A master recording (usually called just “master”) is the first recording of a song or other sound, from which all the later copies are made. Income from the master recording usually results from the sales/distribution of a composition via a label or independent distributor.

Who owns the master recording?

Upon full payment the ownership of the master recording transfers from DCC Studios to the client.

Who receives the royalties resulting from the master recording?

Unless parties agree on a buy-out, any royalty income, generated by the exploitation of the master recording, shall be divided between DCC Studios, the producer, and the customer. An exception to this are mixing & mastering projects, with such projects all royalty income remains with the original owner.

Portal

Why do I need to make an account?

You need to make an account to be able to access all of your projects, personal files, invoices and settings. It is also possible that we create this account for you.

Why do we use a project management portal?

We use a project management portal to create a clear and simple environment for all ongoing and old projects and most important to ensure great communication. It is also used as a tool to start new projects and to find and download your invoices and files.

Where can I find my invoices?

Login to our portal, go to the menu bar you will find a tab called “Invoices” or “Quotations”.

Can I download files more than once?

Yes, you can download the files as often as you want.

Referral

How do I become a referral?

Referral features will soon become available.

How much does a referral earn?

Referrals earn a 10% discount on their next order. Interested in some other reward? Send us an email at [email protected]